WARRANTY
Warranty conditions
1. After-sales service protocol.
General: Using this web page or registering as a user implies acceptance of these conditions.
Warranty: All products offered in the Eurostore catalog have a 2-year warranty in accordance with European law.
Claims:
– Shipments: The customer has 48 hours from receipt of the order to report any incidents.
send an email to: info@eurostore.fun
2. How should you proceed when receiving a shipment?
All our items leave the warehouse with the packaging in perfect condition.
The first thing to do is check that the number of packages received matches those sent. Second, check each package externally very carefully in order to find signs of having been hit or manipulated, such as blows, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the merchandise may be damaged. It is mandatory to leave signed on the delivery note of the driver or courier, whether on paper or digital (PDA) “VISUALLY DAMAGED PACKAGE” if these signs are present. Not signing a package as VISUALLY DAMAGED and then presenting images that show that there was visible damage to it will automatically be grounds for rejection of the incident.
3. How to proceed in case of incident? (Broken in transport, Wrong product, Missing product, Missing parts)
It will be necessary to provide a clear explanation with as many details as possible. You must also add the images of the object of the claim.
4. How to return merchandise with manufacturing defects?
Eurostore provides an exceptional free collection service for those products with factory defects.
They must prepare the package in optimal conditions and for this they must introduce all the defective products inside a large cardboard box/s. Keep in mind that the original boxes of the products themselves must reach us intact, without stickers or damage. Therefore, it is essential to reinforce cardboard boxes and a good seal.
The guarantee covers factory defects and in no case does it cover wear or misuse. We will only return the money for those products with factory defects, so you should pay close attention to those that already show signs of being worn or damaged. In the case of damaged packaging or with transport stickers, 100% of the value of the product will not be returned. For this reason, it is important that they reinforce the returned merchandise with another cardboard box and do not damage the product itself.
Once the products are received, the SAT will analyze each one of them and once they are verified, they will proceed to the substitution or payment, as appropriate. The process of verification and reimbursement of the merchandise can last several weeks from its receipt in our warehouse.
5. Return of products in perfect condition
Eurostore does not repurchase merchandise. Eurostore will not accept the return in any case.
6. How to replace a defective item?
In the event that it had to be replaced, the procedure is very simple: send an email to: info@eurostore.fun
7. In which cases will Eurostore not return 100% of the value of the product?
– When the products show clear signs of misuse, unjustified wear, or arrive in an unhealthy state.
– In the case of products without a box or returned with a damaged box, or with transport stickers that make the boxes unusable, 60% of the value of the product will be discounted.
– In the case of products with a lack of parts or accessories, or whose description of the fault does not correspond to reality, the payment will not be made.
Very important: no product returned to Eurostore that does not present anomalies or whose return description does not correspond to reality will be credited, and it will be deposited in our warehouse. You will receive a notice in this regard, after which you will have 5 days to confirm if you want the return of said merchandise to your warehouses, after payment of the shipping costs. In the event that we do not receive confirmation or payment within the aforementioned period of 5 days, said merchandise will be destroyed in a recycling plant, without any subsequent claim being made against Eurostore.
8. When is the return money refunded?
Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded. Keep in mind that the refund process could take several weeks until the received merchandise is evaluated.
9. What happens if you don’t pick up an order?
When an order is not picked up by the recipient, it is returned to our warehouse. Once it is received in the warehouse, it is automatically managed by the SAT team and goes to the administration department to process the payment.
The shipment of the order, as well as the return to the warehouse, cause transportation costs, which will have to be covered by the company or person who placed the order. Therefore, you will receive a payment corresponding to the return of the order, discounting the return shipping costs.
Keep in mind that the process of this management can last several weeks.
10. How long is the warranty time?
Offering the highest quality and the best guarantee is our commitment to our customers. All items are guaranteed for a period of two years from the date of delivery, except for reconditioned products, which is 12 months.
11. What is not included in the guarantee?
– Does not include deficiencies caused by negligence, blows, improper use or manipulation, unsuitable tension, incorrect installation, or materials subjected to wear due to normal use.
– In the case of computer items, the guarantee will not cover the elimination of viruses, restoration of programs for this reason or the reinstallation of the disk caused by its erasure.
12. The guarantee will lose its value…
– If any data on the same or on the proof of purchase is modified, altered or replaced.
– If the identification number or the guaranteed device itself is tampered with or repaired without the knowledge of the Technical Service.
